Refund policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase, and we’re here to help. Below is our return policy based on your rights under the 14-day return law for consumers.
1. Return Period
You have 14 days from the date you receive your order to return any items for a full refund. This is in accordance with consumer protection laws.
2. Conditions for Returns
To qualify for a return, the following conditions must be met:
- Items must be unused, unopened, and in resalable condition.
- Products should be in their original packaging, including all tags, labels, and accessories.
- Returns must include a valid proof of purchase (receipt, order confirmation, or invoice).
3. How to Return an Item
To initiate a return:
- Contact our customer service team at info@home-chairs.co.uk within 14 days of receiving your order to request a return authorisation.
- We will provide you with instructions and a return shipping label (if applicable) or to arrange a collection for larger items.
- Pack your items securely and send them back to us using the provided label or have them ready for collection.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your return is approved, we will process a full refund minus the cost of collecting the item to the original method of payment.
Refunds can take up to 7-10 business days to reflect in your account, depending on your payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@home-chairs.co.uk. We will arrange to collect your items and then process a replacement order or refund as per your preference.
6. Contact Us
If you have any questions about your return or need assistance, please reach out to our customer service team:
- Email: info@home-chairs.co.uk
We appreciate your business and are here to ensure your shopping experience is as smooth as possible!